Ucardia Customer Support
Articles
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Why does the app show my health data in different date ranges?
The app displays your health data in various date ranges, such as weekly, monthly, or yearly, to provide a comprehensive view of your heart health over time. This feature allows you to observe tren...
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What types of health data are collected through the Bluetooth-enabled devices?
The Bluetooth-enabled devices collect important health data such as blood pressure and heart rate. This information is crucial for keeping an eye on your heart health and for tracking any improveme...
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How can I view my schedule within the app?
To view your schedule in the app, simply tap the Home button, then the calendar icon in the top right corner. This will show you your calendar with all your coaching sessions. You can scroll horizo...
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How are heart coaches matched at Ucardia?
At Ucardia, we believe that the path to heart health is personal and unique to each individual. Therefore, our heart coaches are not simply assigned but carefully matched to meet your specific need...
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I believe I'm eligible, yet I'm encountering issues with the enrollment process.
If you believe you're eligible for the Ucardia program but are encountering issues with the enrollment process, we're here to assist you. Please follow these steps to resolve the issue:1. Check Eli...
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How do I sign up?
We make signing up easy and straightforward, whether you choose a consumer plan, an employer-sponsored plan, or a plan through your health insurance benefits. After creating your account and comple...
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Am I eligible for Ucardia?
Ucardia is available through several different pathways to meet your needs: • Individual Subscription Plans: Join Ucardia by enrolling directly in one of our subscription plans • Ucardia Partners: ...
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How does the Ucardia program work?
Upon signing up, you'll be matched with a dedicated heart coach based on your needs, who will support you in setting goals, building your care plan, and staying on track, offering continuous encour...
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What is offered as part of the Ucardia program?
After completing an enrollment questionnaire about your goals, preferences, and medical history, you'll be matched with a dedicated heart coach and receive a member kit with health monitors, plus a...
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What payment methods does Ucardia accept?
Paying for your Ucardia membership is easy and secure. We accept all major credit cards, including: • Visa • MasterCard • American Express • Discover • Link wallet If you have any questions a...