Ucardia Customer Support
Articles
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What types of health data are collected through the Bluetooth-enabled devices?
The Bluetooth-enabled devices collect important health data such as blood pressure and heart rate. This information is crucial for keeping an eye on your heart health and for tracking any improveme...
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How can I view my schedule within the app?
To view your schedule in the app, simply tap the Home button, then the calendar icon in the top right corner. This will show you your calendar with all your coaching sessions. You can scroll horizo...
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I don't have a smartphone that supports the Ucardia app.
If you don't have a smartphone that supports the Ucardia app, don't worry! As part of your membership, we can provide you with a tablet that is pre-loaded with the Ucardia app and all the necessary...
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How are heart coaches matched at Ucardia?
At Ucardia, we believe that the path to heart health is personal and unique to each individual. Therefore, our heart coaches are not simply assigned but carefully matched to meet your specific need...
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I believe I'm eligible, yet I'm encountering issues with the enrollment process.
If you believe you're eligible for the Ucardia program but are encountering issues with the enrollment process, we're here to assist you. Please follow these steps to resolve the issue:1. Check Eli...
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How do I sign up?
We make signing up easy and straightforward, whether you choose a consumer plan, an employer-sponsored plan, or a plan through your health insurance benefits. After creating your account and comple...
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How do I know if I am eligible for Ucardia?
Prospective members can join Ucardia through various plans: consumer, employer-sponsored, or via health plan benefits. The program is also available to domestic partners, dependents, and retirees u...
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How does the Ucardia program work?
Upon signing up, you'll be matched with a dedicated heart coach based on your needs, who will support you in setting goals, building your care plan, and staying on track, offering continuous encour...
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What is offered as part of the Ucardia program?
After completing an enrollment questionnaire about your goals, preferences, and medical history, you'll be matched with a dedicated heart coach and receive a member kit with health monitors, plus a...
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What are the accepted payment methods for Ucardia services?
Ucardia accepts payments for our services through major credit cards, including Visa, MasterCard, American Express, and Discover. If you have any questions about payment or need assistance with you...