Ucardia Customer Support
Articles
-
What is our mission at Ucardia?
At Ucardia, our mission is to bring heart health to the forefront of people's lives with compassion and innovation. We understand that each heart is unique, and we're dedicated to providing persona...
-
I don't have a smartphone that supports the Ucardia app.
If you don't have a smartphone that supports the Ucardia app, don't worry! As part of your membership, we can provide you with a tablet that is pre-loaded with the Ucardia app and all the necessary...
-
My benefits are expiring. What steps should I take to keep receiving services from Ucardia?
If your benefits are expiring and you wish to continue receiving services from Ucardia, please follow these steps:1. Review Your Plan: Check the details of your current plan to understand the expir...
-
How can I pause my subscription?
If you need to pause your Ucardia subscription for any reason, we're here to assist you. Here's how you can temporarily suspend your subscription:1. Contact Customer Support: Reach out to our Custo...
-
How can I view my schedule within the app?
To view your schedule in the app, simply tap the Home button, then the calendar icon in the top right corner. This will show you your calendar with all your coaching sessions. You can scroll horizo...
-
Is Ucardia a confidential and secure platform?
Yes, Ucardia is committed to maintaining the confidentiality and security of our members' information. We understand the importance of privacy and security in healthcare, and we take the following ...
-
Can I share my devices or account with my spouse or family members?
Your Ucardia account and any associated devices are intended for your personal use only. Sharing your account or devices with others, including your spouse or family members, is not permitted. This...
-
Does Ucardia ever offer discounts?
At Ucardia, we're committed to making our services as accessible as possible. While we do not currently offer a financial aid program, we're pleased to provide opportunities for savings for those w...
-
I just learned that my organization is partnered with Ucardia. How can I move my account over to their plan?
If your organization has partnered with Ucardia and you would like to move your account over to their plan, please follow these steps:1. Verify Eligibility: Confirm with your organization's HR or b...
-
Who are Ucardia's heart coaches?
Ucardia's heart coaches are a team of dedicated, credentialed professionals with a passion for heart health. Each heart coach has at least a bachelor's degree and comes with a wealth of experience ...