Ucardia Customer Support
Articles
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Am I eligible for Ucardia?
Ucardia is available through several different pathways to meet your needs: • Subscription Plans: Join Ucardia by enrolling directly in one of our subscription plans • Ucardia Partners: If your org...
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What payment methods does Ucardia accept?
Paying for your Ucardia membership is easy and secure. We accept all major credit cards, including: • Visa • MasterCard • American Express • Discover • Link wallet If you have any questions a...
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Which devices are compatible with the Ucardia app?
Ucardia integrates seamlessly with a growing number of third-party devices and platforms. We currently support the following:• Apple HealthKit• Beurer• Fitbit• Garmin• Hammerhead• Renpho• Strava• W...
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What is our mission at Ucardia?
At Ucardia, our mission is to bring heart health to the forefront of people's lives with compassion and innovation. We understand that each heart is unique, and we're dedicated to providing persona...
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I don't have a smartphone that supports the Ucardia app.
If you don't have a smartphone that supports the Ucardia app, don't worry! As part of your membership, we can provide you with a tablet that is pre-loaded with the Ucardia app and all the necessary...
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My benefits are expiring. What steps should I take to keep receiving services from Ucardia?
If your benefits are expiring and you wish to continue receiving services from Ucardia, please follow these steps:1. Review Your Plan: Check the details of your current plan to understand the expir...
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How can I pause my subscription?
If you need to pause your Ucardia subscription for any reason, we're here to assist you. Here's how you can temporarily suspend your subscription:1. Contact Customer Support: Reach out to our Custo...
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How can I view my schedule within the app?
To view your schedule in the app, simply tap the Home button, then the calendar icon in the top right corner. This will show you your calendar with all your coaching sessions. You can scroll horizo...
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Is Ucardia a confidential and secure platform?
Yes, Ucardia is committed to maintaining the confidentiality and security of our members' information. We understand the importance of privacy and security in healthcare, and we take the following ...
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Can I share my devices or account with my spouse or family members?
Your Ucardia account and any associated devices are intended for your personal use only. Sharing your account or devices with others, including your spouse or family members, is not permitted. This...