Ucardia Customer Support
Articles
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How do I change my heart coach?
If you're feeling that a change in your heart coach would better support your journey, we're here to help ensure you have the most positive and effective experience with Ucardia. Here's how you can...
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My benefits are expiring. What steps should I take to keep receiving services from Ucardia?
If your benefits are expiring and you wish to continue receiving services from Ucardia, please follow these steps:1. Review Your Plan: Check the details of your current plan to understand the expir...
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I just learned that my health plan is partnered with Ucardia. How can I move my account over to their plan?
If your health plan is partnered with Ucardia and you would like to move your account over to their plan, please follow these steps:1. Verify Eligibility: Confirm with your health plan provider tha...
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I didn't get an email with password reset instructions.
If you haven't received an email with password reset instructions, please follow these steps:1. Check Your Spam or Junk Folder: Sometimes, emails can be mistakenly redirected to your spam or junk f...
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Why does the app show my health data in different date ranges?
The app displays your health data in various date ranges, such as weekly, monthly, or yearly, to provide a comprehensive view of your heart health over time. This feature allows you to observe tren...
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What types of health data are collected through the Bluetooth-enabled devices?
The Bluetooth-enabled devices collect important health data such as blood pressure and heart rate. This information is crucial for keeping an eye on your heart health and for tracking any improveme...
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How can I view my schedule within the app?
To view your schedule in the app, simply tap the Home button, then the calendar icon in the top right corner. This will show you your calendar with all your coaching sessions. You can scroll horizo...
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I don't have a smartphone that supports the Ucardia app.
If you don't have a smartphone that supports the Ucardia app, don't worry! As part of your membership, we can provide you with a tablet that is pre-loaded with the Ucardia app and all the necessary...
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How are heart coaches matched at Ucardia?
At Ucardia, we believe that the path to heart health is personal and unique to each individual. Therefore, our heart coaches are not simply assigned but carefully matched to meet your specific need...
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I believe I'm eligible, yet I'm encountering issues with the enrollment process.
If you believe you're eligible for the Ucardia program but are encountering issues with the enrollment process, we're here to assist you. Please follow these steps to resolve the issue:1. Check Eli...