Devices: Fitbit Not Syncing? Here’s How to Fix It.

If your Fitbit tracker is connected to Ucardia but you are missing all or some of the data, the fix is usually simple. Follow these steps, and you’ll be back on track within minutes.

Helpful Video Guides:

For iPhone/iPad     For Android    

Step-by-Step Fixes:

1.  Make sure your Fitbit isn’t paired with another phone
   Your Fitbit device can only talk to one phone at a time. If it’s currently connected to a different phone or tablet, remove the Fitbit app from that device or sign out.
2. Restart your Fitbit
   Restarting the device can clear minor issues. Please check the instructions for your specific model. 
3. Open the Fitbit app on your phone
   Go to the Today tab and pull down the screen until you see the progress bar or circle. This forces the sync.
4. Check Bluetooth and internet connection
   On your phone: turn Bluetooth off, wait a second, then turn Bluetooth back on. Make sure your phone is connected to Wi-Fi or has mobile data. Keep your Fitbit and phone close together (within a few feet)
5. Restart your phone
   A phone restart clears many hidden issues. After the phone turns back on, open the Fitbit app and try syncing again.
6. Update everything
   Go to the App Store (for iPhone) or Google Play (for Android), and make sure the Fitbit app is up to date. Make sure your phone’s operating system is up to date.

7. Check app permissions
   iPhone: Go to Settings → Fitbit and ensure Bluetooth, Background App Refresh and Cellular Data are allowed. Android: Go to Settings → Apps → Fitbit → Permissions and make sure Location, Nearby Devices (for newer Android) and Bluetooth are allowed.
   
   Charging Your Fitbit

   If your Fitbit isn’t syncing or showing recent data, low battery is often the culprit.
       •    Fitbit devices do not include a wall charging adapter in the box.
       •    Some Ucardia kits include a charging adapter, which is not compatible with Fitbit devices.
       •    To charge your Fitbit, plug the charging cable into:
       •    A phone or tablet wall charger
       •    A computer USB port
       •    A powered USB hub

   Once charged, leave your Fitbit connected to your phone and open the Fitbit app to ensure the data syncs fully.
   
   
   Still having trouble?  Reach out to the Ucardia Member Support team for assistance.