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Search our knowledge base for answers to common questions.
About Ucardia
Signing up for Ucardia
My Member Kit
App Features
Troubleshooting
Account Management
About Ucardia
About our Service
What is our mission at Ucardia?
How can I incorporate Ucardia into my employee benefits program?
Does Ucardia ever offer discounts?
About our Heart Coaches
Who are Ucardia's heart coaches?
What is the process for applying to be a heart coach at Ucardia?
What can I anticipate in my role as a heart coach at Ucardia?
Billing
What payment methods does Ucardia accept?
Signing up for Ucardia
Signing up for Ucardia
Am I eligible for Ucardia?
I believe I'm eligible, yet I'm encountering issues with the enrollment process.
How do I sign up?
What is offered as part of the Ucardia program?
How does the Ucardia program work?
Getting matched with a heart coach
How are heart coaches matched at Ucardia?
My Member Kit
Connecting my devices
Which devices are compatible with the Ucardia app?
App Features
Navigating the app
How can I view my schedule within the app?
What types of health data are collected through the Bluetooth-enabled devices?
Why does the app show my health data in different date ranges?
Troubleshooting
Managing my password or username
I didn't get an email with password reset instructions.
Account Management
Account Services
Can I share my devices or account with my spouse or family members?
How do I change my heart coach?
Changes to my Plan
How can I pause my subscription?
Changes to my Coverage
I just learned that my health plan is partnered with Ucardia. How can I move my account over to their plan?
I just learned that my organization is partnered with Ucardia. How can I move my account over to their plan?
My Ucardia benefit is ending soon. How can I renew my access to Ucardia?
Security & Privacy
Is Ucardia a confidential and secure platform?
Need additional support?
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